FAQ

Find the most recurring questions about skipasses, insurance, online sales, keycard and the ski area!

If you want to go to Italy, you need to go to the lift pass office to buy an "Italy extension", which can be loaded directly onto your card.

Adult 1-day extension: €25.50
Child 1-day extension: €20.00
Senior citizen 1-day extension: €22.00

LA ROSIERE : in the sunny face, the French side of the ski area stretches from Séez to the top of the Bellecombe II ski lift.

ESPACE SAN BERNARDO : this is the cross-border ski area that incorporates La Rosière in France and La Thuile in Italy. More information about the ski area is available here(lien EB).

All skipasses for two consecutive days or more are automatically Espace San Bernardo skipasses (Italy extension is added free of charge).

Upon presentation of your receipt and your valid Espace San Bernardo skipass (valid 6 days or more), purchased at public price, you can get a discount on a 1-day skipass in the following resorts: Ste Foy, Val d'Isère, Tignes, Les Arcs and Valmorel. Prices and conditions here.

Beginners may use the Manessier drag lift and Lutins magic carpet (Les Eucherts) free of charge, 7 days a week. See the piste map here.

A "beginner" skipass is also available to purchase from the ticket office (only). This lift pass grants access to 5 lifts for 3 consecutive hours:

Tapis des Lutins (free)
Clarines drag lifts
Dahu chairlift
Lièvre Blanc drag lift
Manessier drag lift (free)

If you are skiing with friends, take advantage of the Tribe-Family Pass offer for a 10% discount on your 6 to 15 days skipasses. The Tribe-Family Pass is for between 4 and 10 adult skipasses for 6 to 15 consecutive days, valid for the same dates and purchased in the same transaction.

An individual reduction of 50% off the adult public price is applied upon presentation of a valid "80% or more disability card" with a photo. More information at the lift ticket offices.

If you hurt yourself and require medical attention on the mountain, it can cost you a lot of money! For example, the rescue costs if you injure your knee in Italy, including transport in a stretcher to the doctor's surgery in La Rosière, costs around €720. Even if you are covered by your credit/debit card insurance, you will have to pay the costs up front. We recommend taking out Carré Neige insurance when you buy your lift pass. The guarantees and conditions of Carré Neige insurance can be viewed here.(lien carré neige)

It covers the costs of search, rescue, transport, treatment and repatriation, plus the partial refund of unused ski lessons and unused lift passes. Info and conditions here.

When you create an account, the information you enter when registering (contact information, lift pass card numbers, date of birth, etc.) will be saved for your next purchase.

If you sign up to our loyalty scheme, your online lift pass purchases will be tallied in your account, and you will receive credit to use on your next lift pass order. Sign up to the loyalty scheme.

We recommend ordering your lift passes no later than 10 days before your first ski day if you want us to post them to your home address. If in doubt, you can opt to collect your passes from a collection point in resort up to 24 hours before your first ski day.

A photo (passport photo size) is only required for Season skipasses.

You can cancel free of charge and with no justification required up to 15 days before your first ski day. If you wish to change or cancel your order, please contact us by e-mail at dsr@dsr-larosiere.com. Please see T&C for details.(lien CGV)

Skipasses are personal, non-transferable and non-transferable, i.e. they cannot be given away, even to family members. If it is lent or checked in the ski area, you risk paying a fine.

Yes, see more details here.

Yes, as long as the validity dates do not overlap.

As long as it is a “hands-free” card with a DTA number in the format 01-1614 XXXX XXXX XXXX XXXX-X, you can recharge it in La Rosière, provided it is not damaged.

At home, on your computer, tablet or smartphone via our website, or at the lift ticket office or skipass Express machines in resort.

It is shown in the top right-hand corner of your card. It is a 22-digit number in the following format: 01-1614 XXXX XXXX-X.

If you do not yet have a "hands-free" skipass card, we will be add one to your skipass purchase, either online or in the skipass office.

Click here and follow the instructions to collect your souvenir photo.

All lost property is itemised and kept in the skipass office or La Rosière - Espace San Bernardo Ski Area reception, in the Maison du Ski.

The emergency rescue number is displayed on all La Rosière - Espace San Bernardo skipasses.

There are public bins in the resort, where you can sort, recycle and dispose of any rubbish.

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