FAQ

Mountain rescue is chargeable! Example: rescue costs for a sprained knee in Italy with stretcher transport back to the medical center in La Rosière amount to approx. €720. Even if you're covered by your credit card insurance, you'll have to pay upfront. We recommend taking out Carré Neige insurance when purchasing your ski pass. Carré Neige guarantees and conditions available here.

It covers search, rescue, transport, medical care, repatriation costs, and partial refund of unused ski lessons and unused ski passes. Info and conditions here.

The rescue number is indicated on all La Rosière - Espace San Bernardo ski passes.

The Piste Patrol Office is located in the "Maison du Ski", to get there go to the front de neige of La Rosière Centre, next to the ESF.

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When you create an account, the information you provide the first time (contact details, family rechargeable card numbers, dates of birth, etc.) will be saved for your next purchase.

You can also enjoy loyalty benefits: 2% of the value of your skipasses will be credited to your account (excluding rechargeable cards and insurance).

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Contact us at: dsr@dsr-larosiere.com providing your detailed contact information.

A photo (ID format) is only required for Season passes.

Skipasses are no longer delivered to your home.

When ordering on larosiere.ski, simply select a pick-up point in the resort: your skipasses will be available there upon your arrival, and up to 24 hours before your first day of skiing.

Pick-up points

Yes, you can collect your online order once on site. You can pick it up at one of the three La Rosière Ski Area ticket offices or at your accommodation. Collection points include some resort accommodation providers, as well as the "Le Comptoir de La Rosière" concierge service open every day except Wednesday.

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Several situations may apply:

1/ The skipasses listed below cannot be cancelled and refunded:

• 2/7 Season Pass, Season Pass or Annual Pass
• Skipass purchased as part of a promotional offer
• Skipass purchased directly at a lift ticket office

However, you may change the validity dates and/or the Keycard number, provided your request is made at least 15 days before the start of the skipass validity period.

2/ Skipass with “Carré Neige” insurance: cancellation and refund conditions depend on the terms of your insurance policy. Please refer to your Carré Neige insurance contract for details on your coverage and the procedure to follow.

3/ Skipass with ‘“modifiable and refundable”' option purchased online: you may modify or request a refund up until the start date, provided that the skipass has not been used. This option is available for skipasses from 4 hours to 15 days and costs €2 per day.

4/ X-PERIENCES Pass: cancellation insurance is included in the X-PERIENCES pass at no extra cost. It applies until the day of your arrival, as long as the pass has not been used.

For any modification or refund request, please contact us:

Contact form

Full terms & conditions

This is the support for your ski pass: it's a card with a chip that contains the ski pass you purchased at the ticket office or online.

The ski pass is mandatory to access the slopes. It will be automatically detected when you pass through our ski lifts and will give you access to the ski area.

For maximum peace of mind, we recommend keeping it in the left pocket of your ski jacket throughout your stay so you don't have to worry about it!

This card is reusable!

Select your ski passes and validate your purchases. Before paying for your online order, remember to mention that you already have a Keycard. Then, simply enter its number in the format: 01 - 1614 XXXX XXXX XXXX XXXX - X.

Attention: you must enter the numbers of a card that you physically have in your possession. If entered incorrectly, the gates will not recognize your pass and you will not be able to use the ski lifts.

This number is written at the bottom left of your card. It consists of 22 digits in the format 01-1614 XXXX XXXX XXXX XXXX-X.

Yes, you can order your skipasses online even if you don’t have a Keycard! You’ll be able to collect your pre-loaded card directly from one of the pick-up points in the ski resort that you selected when placing your order.

The card costs €2 when purchasing your first skipass online or at the ticket office.

Yes, as long as the validity dates of the ski passes don't overlap.

Any card with a number in the format 01-1614 XXXX XXXX XXXX XXXX-X is rechargeable, provided it's in working order.

Yes, all ski passes sold online or at ticket offices are concerned.

This can happen for several reasons: the card number entered when ordering and the card used are not the same, there's an error in the reload date, or the card is faulty. To resolve these issues, go to the ticket office with your order confirmation.

You must go to the ticket office to declare the loss and present your order confirmation. A new pass will be issued for an administration fee of €10 plus the cost of a new Keycard at €2.

You can avoid queues at ticket offices. If you have a Keycard, it can be recharged online or at self-service terminals in less than 10 minutes!

Your rechargeable card can be reused indefinitely, which limits the amount of plastic waste generated. Disposable ski passes are often made of plastic or similar materials, which can take hundreds of years to decompose.

Click here and follow the procedure to easily retrieve your souvenir photo.

Every lost item is listed and centralized at all ticket offices and at the La Rosière - Espace San Bernardo Ski Area welcome desk located at the Maison du Ski.

You'll notice there are no bins directly on the Ski Area. Inclement weather, like wind and snow, could sweep away waste and scatter it. Moreover, wildlife could be attracted by food scraps, which would disrupt their natural behavior and diet.

This is why it's important to take your waste back down to the village of La Rosière. We encourage you to use the moloks (large underground containers) to sort your waste.

The La Rosière Ski Area offers secure storage for your ski equipment in lockers at the Maison du Ski, located at the front de neige of La Rosière Centre. These lockers, equipped with boot dryers, can accommodate up to 4 pairs of skis or snowboards. To guarantee your space, remember to book your ski locker before your arrival in the resort!

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If you’re going skiing in Italy, here are a few things to keep in mind:

• Helmet required: in Italy, wearing a ski helmet is mandatory for EVERYBODY. Breaking this rule can result in fines and/or administrative penalties.
• ID documents: don't forget to bring an identity document, as you may be asked to show it during security checks or to access certain services.
• Plan your return: make sure to schedule your return to La Rosière before the link closes. If you're late, repatriation fees may apply.

Wearing a ski helmet is not mandatory in France, but it's strongly recommended. However, wearing a ski helmet is mandatory to access the slopes at La Thuile (Italy).

Your four-hour pass starts at the first passage through a ski lift on its day of validity.

The experiences offered in the La Rosière Ski Area are so varied that it's difficult to list them all here. To discover all the available activities and services, we've created a dedicated page where everything is detailed so you don't miss anything! ;)

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