FAQ

Find the most recurring questions about skipasses, insurance, online sales, keycard and the ski area!

LA ROSIERE : in the sunny face, the French side of the ski area stretches from Séez to the top of the Bellecombe II ski lift.

LA THUILE: on the Italian side, from the top of the Bellecombe II ski lift to the village of La Thuile at an altitude of 1,441m.
ESPACE SAN BERNARDO: this is the linked area between La Rosière in France and La Thuile in Italy.
More infos about l'Espace San Bernardo

Yes, but these ski passes are sold for 4 hours or 1 day. For a minimum of 2 consecutive days, you automatically receive a pass valid for the entire Espace San Bernardo: the extension to ski La Thuile (Italy) is included.

To ski in Italy when you have a La Rosière skipass, you need to go to the lift pass office and buy an ‘Italy extension’, which can be recharged directly onto your skipass.

• Adult 1-day extension: €26.50
• 1-day child extension: €20.50
• Child under 5 extension: €20.50
• 1-day Senior extension: €22.50

Skipasses are personal, non-transferable and non-transferable, i.e. they cannot be given or lent, even to a family member. If you are checked in the ski area, you risk paying a fine.

La Rosière offers a beginners' skipass at an attractive price. This skipass, valid for 3 consecutive hours, gives access to five lifts:
- Tapis des Lutins (free)
- Clarines chairlift
- Dahu chairlift
- Lièvre Blanc chairlift
- Manessier ski lift (free)

Ideal for a gentle introduction to skiing, this pass is activated as soon as the first lift is passed.

There's also the X-PERIENCES skipass, for those who want something different. In addition to six days' skiing at Espace San Bernardo (France/Italy), you get access to a range of off-ski activities, including entry to the ice rink, cinema, X-Treme Luge and a session of laser tag or paintball. The X-PERIENCES skipass includes other benefits such as cancellation insurance and unlimited access to the ski lifts in pedestrian/snowshoe mode.

For those who prefer to enjoy the mountains in a different way, the Piétons-Raquettes Pass is perfect. It gives you unlimited access to five chairlifts:
- Roches Noires
- Eucherts
- Plan du Repos
- Fort
- Ecudets

All prices

To make the most of group skiing, choose the Family-Tribe skipass and get a 8% discount on each age category!

This offer is valid for 4 or more 6-day ADULT, CHILD or SENIOR ski passes purchased simultaneously (in a single transaction), and for ski passes with the same validity dates.

An offer reserved for sports associations, companies, CSEs or travel agencies may be available, for a minimum of 20 people, on request.

A 50% individual discount on the 1-day Adult public rate for the Espace San Bernardo area is granted upon presentation of a valid “Carte Mobilité Inclusion (CMI) – Disability” with photo.

More information at lift ticket offices.

Yes, on presentation of your Espace San Bernardo skipass and proof of purchase, valid for 6 days (or more) and purchased at the public rate, you will benefit from a preferential rate on the day pass in the following resorts: Ste Foy, Val d'Isère, Tignes, Les Arcs, La Plagne and Valmorel.

Prices and validity dates can be consulted on the touch-screen tablets and/or ‘Info Point’ binders available at the ticket office.

Rescue services on the slopes are not free! E.g.: the cost of rescue for a sprained knee in Italy, with a return trip by punnet to the doctor's surgery in La Rosière, is around €720. Even if you are covered by your credit card insurance, you will have to pay the costs in advance. We advise you to take out Carré Neige insurance when you buy your skipass. Carré Neige guarantees and conditions can be consulted here.

It covers the costs of search and rescue, transport, care and repatriation, as well as partial reimbursement of unused ski lessons and passes. Information and conditions here.

The emergency number is shown on all La Rosière - Espace San Bernardo skipasses.

The slopes central is located in the ‘Maison du Ski’. To get there, go to the La Rosière Centre snow front, next to the ESF.

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When you create an account, the data you enter the first time (contact details, family reload card numbers, dates of birth, etc.) will be saved for your next purchase.

A photo (ID format) is only required for Season skipasses.

We advise you to order your ski passes no later than 10 days before your first day of skiing if you want to receive them at home before you leave. If in doubt, and up to 24 hours before your 1st day of skiing, you can select a pick-up point in the resort when validating your order online.

Yes, you can collect your ski pass ordered online once you're on site. You can collect it from one of the three sales outlets in the Domaine Skiable de La Rosière or from your place of residence. Collection points include some of the resort's accommodation providers, as well as the ‘Le Comptoir de La Rosière’ concierge service, which is open every day except Wednesday.

More infos

You can change your online order free of charge up to 15 days before the 1st day of validity of your skipass. This change can only concern the skipass validity start date or the keycard number (unless the order relates to an offer that cannot be changed). If you wish to modify your order, please contact us by e-mail at dsr@dsr-larosiere.com.
Detailed conditions in the General Terms and Conditions.

This is your skipass holder: it's a card with a chip that contains the skipass you bought at the ticket office or on the internet.

The ski pass is compulsory for access to the slopes. It will be automatically detected when you use our ski lifts and will give you access to the ski area.

For maximum peace of mind, we advise you to put it in the left pocket of your ski jacket throughout your stay so you don't have to worry about it!

This card is reusable!

Select your skipasses and validate your purchases. Before paying for your order online, remember to mention that you already have a Keycard. Then simply enter its number in the format: 01 - 1614 XXXX XXXX XXXX XXXX - X.

Please note: you must enter the numbers on a card that you actually have in your hand. If you make a mistake, the gantries will not recognise your pass and you will not be able to use the lifts.

This number is printed at the bottom left of your card. It consists of 22 digits in the form 01-1614 XXXX XXXX XXXX-X.

Yes, a card that has already been topped up can be delivered to your home if your order was placed 10 days before your first day on the slopes, or it can be collected from the various collection points in La Rosière.

The support will cost you €2 when you make your first ski pass purchase online or at the checkout.

Yes, as long as the validity dates of the skipasses do not overlap.

Any medium with a number in the form 01-1614 XXXX XXXX XXXX-X is rechargeable, provided it is in working order.

Yes, this applies to all skipasses sold online or at retail outlets.

This can happen for a number of reasons: the card number entered when ordering and the card used are not the same, there is an error in the top-up date, or the card is faulty. To resolve these problems, go to the checkout with your order confirmation.

You must go to the ticket office to report the loss and present your order confirmation. A new pass will be issued for a handling fee of €10 plus the cost of a new Keycard of €2.

You can avoid queuing at points of sale. If you have a Keycard, you can top it up online or at self-service terminals in less than 10 minutes!

Your rechargeable card can be used again and again, which limits the amount of plastic waste generated. Disposable ski passes are often made of plastic or similar materials, which can take hundreds of years to decompose.

Click here and follow the procedure to easily recover your souvenir photo.

All lost items are listed and centralised at all sales outlets and at the Domaine Skiable de La Rosière - Espace San Bernardo reception desk at the Maison du Ski.

You will notice that there are no rubbish bins directly on the ski area. Bad weather, such as wind and snow, could sweep up the rubbish and scatter it. What's more, wildlife could be attracted by food scraps, which would disrupt their natural behaviour and feeding habits.

That's why it's important to take your rubbish back down to the village of La Rosière. We encourage you to use the moloks (large underground containers) to sort your rubbish.

The Domaine Skiable de La Rosière offers you the chance to store your ski equipment safely in a ski locker at the Maison du Ski, located on the snow front at La Rosière Centre. These lockers, equipped with boot dryers, can hold up to 4 pairs of skis or snowboards. To guarantee your place, remember to book your ski locker before you arrive in the resort!

More infos

If you're going skiing in Italy, here are a few things you need to pack:

- Mandatory helmet: in Italy, helmets are compulsory for all children up to the age of 18. It is recommended for adults for safety reasons.
- Identity documents: don't forget to take an identity document with you, as you may be asked to show it at security checks or to benefit from specific services.
- Make sure you get back in time: if you're going skiing in Italy, make sure you plan your return to La Rosière before the link closes. If you are late, you will have to pay repatriation costs.

Ski helmets are not compulsory in France, but are strongly recommended.

Your four-hour skipass starts when you first use a ski lift on the day it is valid.

There are so many different experiences on offer at the Domaine Skiable de La Rosière that it's difficult to list them all here. To discover all the activities and services available, we've created a dedicated page where everything is detailed so you don't miss a thing ;)

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